Refund Policy
Refund Policy
At NS Magnets, we take pride in creating high-quality handmade photo magnets. If you're not completely satisfied with your purchase, we’re here to help!
Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused and in the same condition that you received it, in its original packaging.
Non-returnable items:
- Customized products (e.g., personalized photo magnets)
- Gift cards
- Sale or clearance items
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received it. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges
If you received a damaged or defective item, we will gladly exchange it for a new one. Please contact us within 7 days of receiving your order if you’d like to request an exchange.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Return an Item
To initiate a return, please contact us at nsmagnets.ca@gmail.com.
Once your return is approved, we will provide you with a return shipping address.
Thank you for shopping with NS Magnets!